Sudhendu Rai (AIG Investments)

Lead Scientist – Head of Data Driven Process Optimization | AIG Investments


Process Wind Tunnel for Improving Business Processes


Dr. Sudhendu Rai is a Lead Scientist and Head of Data Driven Process Optimization in the Chief Operating Office (COO) of AIG’s Investments organization. He is responsible for development and deployment of process improvement solutions within the AIG service business and operations. He uses data science and operations research methods such as data wrangling, statistical analysis and visualization, process-mining and simulation optimization.

Prior to joining AIG, he was a Research Fellow at PARC and Xerox. In this role, he created a simulation-based print production operational framework called LDP Lean Document Production and led a team that developed the algorithms and software toolkit to support the firm’s offerings as well as a training curriculum to train Xerox consultants. Implementation of LDP in more than 100 service operations led to a $200M positive impact on profit across the Xerox value chain. This work was recognized with the following leading professional awards: the INFORMS Franz Edelman finalist and first place at the IIE Lean best practice award competition.  Dr. Rai has advised senior executives, decision-makers and head of operations and Fortune 500 companies to develop process innovation and business transformation solutions.

Dr. Rai received his Ph.D. from MIT. He holds 75 patents and has published in 45 technical publications in various areas of services and technology.